How do I work with a technology partner?April 13th, 2010 by Michael Giuffrida
Let me start by saying that we strive to go beyond being “vendors” for our clients by combining our expertise and experience in technology with their expertise and experience in their industry and their organization. That combined approach allows us to be a “technology partner”. Be careful of the “technology vendor” who is more focused on their quotas and sales spiffs than they are on listening to your needs. I don’t mean to get off topic here, but this is an important distinction to us!
As far as the relationship goes, there are some keys to it being successful and they all start with trust. You need to trust that we are truly working on your behalf without some hidden agenda and we need to trust that you have given us all of the information necessary to make our engagement a successful one. Nothing is worse than getting halfway through a project to find out that there were requirements that we hadn’t considered. All we really want is to have the project go flawlessly so we can call it a success and you can go on improving your business.
Unfortunately, a flawless technology project really only exists in a utopia so I have written this short 5 point download about ways to mitigate those things that will go wrong. I hope this helps you manage your future relationships with your technology partner. If they don’t want to work in this framework, maybe they should be called a vendor.
Tags: being more productive, business success tips, generating operational efficiencies, IT partner management, IT vendor management, resource time management, small business, small business concerns, technology, technology management, technology relationship management