Should I Outsource My IT Needs to a Managed Service Provider?

January 19th, 2012 by Thomas Clifford

ForeSite Has the Precise IT Recipe

We call it our “recipe.”

Since every organization’s IT needs are different, ForeSite’s recipe is the precise blend of IT support services your organization needs—not what we decide is right for us.

In short, this is called a “managed IT service.”

What is a managed IT service?
The generic concept of any managed service is when somebody else assumes responsibility for providing some defined set of services, generally in a proactive manner, for an organization.

Let’s say ForeSite assumes responsibility for taking care of all preventative maintenance for your desktops and servers. Your organization no longer has to think about it. ForeSite manages the process, taking responsibility for it, and provides those services under a defined set of circumstances.

The right managed IT service recipe
A set of managed services would be defined as those services that seem like the right fit for a particular business. For instance, ForeSite’s VISION Managed Services program easily complements the existing internal IT resources of an organization.

We find the right recipe of different types of services, put it together in a package, and manage that package so the customer receives the right support and value for their business—complementing whatever they are able to provide themselves internally, if anything.

Preventative maintenance is one type of managed service
Preventative maintenance helps ensure that problems won’t happen in the future.

It’s like changing the oil in your car—you don’t stop changing the oil just because your car hasn’t broken down yet. The same idea applies to IT preventative maintenance.

Here are two other main reasons why businesses choose preventative maintenance as part of their managed service package:
1.    Managing IT investment
2.    Focusing on what they do best

1. Managing IT investment

An organization should go with a model like this if it wants to achieve a predictable monthly investment for supporting its infrastructure—the computers, network servers, desktops, etc.

2. Focusing on what they do best

Attorneys, for example, are great at writing contracts or litigating cases. But they’re not IT people. Using managed services gets them out of the IT business. It allows them to forget about their IT needs and do what they do best.

Is a managed service “all or nothing”? Or can it be customized?
We don’t have any two customers that are alike. We don’t have any set packages for the 10-employees-and-under customers or for the 50-employees-and-over ones.

What ForeSite does is examine each organization individually.

Let’s look at two different examples so you’ll see it in action.

Example #1: Twenty-person accounting firm
The firm relies heavily on technology to accomplish daily work and meet deadlines. There is no internal IT staff; maybe the office manager knows how to do some basic things—resetting passwords and such.

But when there’s a problem, they need somebody to take care of it. They may call ForeSite for complete support. We’ll do 24/7 monitoring, preventative maintenance, remote support and regular on-site support. We’ll make sure they have all the tools they need to keep the organization running properly.

Example #2: Large school
A school has one or two IT people on staff who handle many day-to-day requests that come from students, teachers, and other staff. But they don’t have the skill set to set up a new computer lab or install new servers.

They may call ForeSite in once a month to deal with issues at the network level while they do the day-to-day support. If need be, they can escalate to us when they hit a problem they’re not able to handle.

They may also call on us to monitor the whole environment so we can let them know there’s a problem with this server or there’s a storage space issue with that server.

It’s all about determining:
1.    The needs
2.    The internal resources
3.    How to complement those existing internal resources

Summary
There are many benefits of a managed IT services program, including:
•    Customizing solutions for your IT needs
•    Complementing your existing IT department’s resources
•    Acting as your IT department
•    Allowing you to focus on what you do best (while getting you out of the IT business)
•    Managing IT investments

Stay tuned for more managed services articles on 24/7 monitoring and remote support and the surprising answer about managed services costs.

____________________________________________________________

FREE  Download

“Five Questions to Determine if a Managed Service Is Right for Your Business”

How do you know if a managed IT service is a good fit for your business?

Explore your options by using our one-page guide, “Five Questions to Determine if a Managed Service Is Right for Your Business.”

The guide is completely FREE. Just fill out a simple form.

Tags: , , , , , , , , , ,

Leave a Reply

You must be logged in to post a comment.