Keep The Firm's Network Running Optimally
The level of service a construction firm was receiving from its outside support provider had declined. The firm worried about how much time a new provider would need to get up to speed.
Client’s Goals:
- Obtain reasonably priced network support
- Avoid a protracted learning period with the new network support provider
- Improve response time to staff requests for assistance
Our Solution:
ForeSite analyzed the construction firm's network as requested and then proposed providing ongoing support:
- ForeSite identified information the customer would need if it decided to change support providers. The review uncovered areas to be addressed to resolve long-standing issues with network speed and data storage.
- Then ForeSite presented a plan for 24/7 remote monitoring and maintenance of the server and workstations, as well as unlimited remote support for staff. This plan improved network support without a price increase.
- Productivity has grown because ForeSite addressed questions and problems immediately. The transition in support was seamless.
Results Achieved:
- Seamless transition to providing 24/7 remote monitoring and maintenance of the server and workstations
- Long-standing issues of network speed and data storage solved
- Unlimited remote staff support has enhanced productivity
SELF EVALUATION
Do you know what you don’t know about your network?
Could all of our data REALLY be recovered if lost?
"Our event was a huge success. As Peter has done countless times in the past his help ... was invaluable. His knowledge, assistance and willingness made the process less painful and certainly more professional. It was a job well done."
- - Bonnie Leroux
- Director Marketing & Development
- Worcester Business Journal
