Keep The Agency Operating Smoothly

The computer network of a 20-person marketing firm could not provide the support the agency needed for continued success. The problem? The in house network support person had too many other duties and lacked the specialized knowledge he needed.

Client’s Goals

• Keep production servers up-and-running to keep them looking good to their clients
• 24/7 support availability for their users to prevent lost productivity
• Flexibility to revise the support agreement as for changing needs

Our Solution

ForeSite evaluated the marketing firm's concerns:

• Cost to outsource because the firm wasn't paying for outside support.
• Fear of being trapped in a contract for support it no longer wanted.

Initially, the firm asked ForeSite for a quote to upgrade its server. ForeSite also proposed a plan for ongoing support, which could be revised or even canceled if the firm didn’t see its value. Within the first few months the firm knew it wanted to continue the relationship.

Results Achieved

• The Linux server was successfully upgraded
• The agency's software was brought up-to-date
• The value of having a proactive partner for ongoing support was quickly proven

The Production Manager wrote:

“We are extremely satisfied with our decision to choose ForeSite’s VISION program for our network maintenance and support. Since we have had this program in place, the network has run very smoothly, and we have not had any issues that your technical staff couldn’t resolve for us. . . . Your company’s attentiveness, availability, and level of knowledge have made this a great relationship. The remote support gives our staff access to help whenever they need it. This has eased my stress level considerably by allowing me to focus on my own work.”