Update Technology Within Budget & Reduce Downtime
The publisher’s desktop and network infrastructure had several operating systems with many pieces of technology out of date. The business needed support to integrate several newspapers and minimize downtime.
Client’s Goals:
- Reduce downtime
- Merge newspapers
- Replace outdated equipment within fixed budget
- Develop tech support program
Our Solution:
ForeSite conducted a site audit of of both the original and new businesses and developed a plan for updating equipment within budget. A proactive program minimizes downtime by focusing support during press periods. 24/7 helpdesk ensures support is always available.
Results Achieved:
- Support program reduces downtime
- Organization growing profitably after successful merger
New technologies installed; site locations consolidated
SELF EVALUATION
Do you know what you don’t know about your network?
Could all of our data REALLY be recovered if lost?
"I just wanted to take a moment to thank you for your prompt and expert response to our DSL outage. It was very reassuring to observe how you jumped right on this and despite the fact that the problem was caused by and only repairable by AT&T, you stayed with it and helped us until it was resolved."
- - Nancy Donadio
- Senior Operations Manager
- Bradley, Foster & Sargent, Inc.
