ForeSite is your team of designers, developers, and computer consultants for technology support, web development and network repair in the Hartford, CT and Worcester, MA areas.
As a professional services company ourselves, ForeSite understands the needs of our clients to have proper access to our client information, operate efficiently to meet our clients business needs, and have the technology to deliver on our promise to help propel our client’s business by using us as a trusted advisor. We have designed the VISION program with these goals in mind as we live in the same world and use the model for ourselves.
Our VISION program recognizes and addresses these needs through the following service offerings*.
| Recommended for a "mid-large" office (over 40 users) | ||||
|---|---|---|---|---|
| VISION Business Essential | VISION Business Advantage | VISION Business Professional | VISION Business Elite | |
| Remote Monitoring and Maintenance | Remote Monitoring, Maintenance, and Support | Complete Maintenance & Support | Complete IT Department | |
| Preventative Attention | ||||
| 24/7 Remote Monitoring of infrastructure with Monthly Reports | * | * | * | * |
| Monitor backups | * | * | * | * |
| Desktop & Server Maintenance | * | * | * | * |
| Document Inventory changes | * | * | * | * |
| Networks/Security | ||||
| Performance Monitory/Capacity Planning | * | * | * | |
| Manage firewall, antivirus, and spyware | * | * | * | |
| Manage users and security permissions | * | * | * | |
| Monitor for unusual activity among users | * | * | * | |
| Applications | ||||
| Ensure Microsoft Office & Business Critical Applications are functioning as intended | * | * | * | |
| Ensure all Legal Specific Software is functioning as expected (e.g. PC Law) | * | * | * | |
| Client User Support *During Standard Business Hours | ||||
| Unlimited remote support assistance* | * | * | * | |
| Access to online Client portal | * | * | * | |
| Set up and maintain groups (accounting, admin, printers, sales, etc) | * | * | * | |
| On-Site Hours *During Standard Business Hours | ||||
| Scheduled On-Site visits* | * | * | ||
| Technology Management | ||||
| Assigned Account Manager with Purchasing Support | * | * | * | |
| Technology Planning | * | * | ||
| Technology Budgeting | * | |||
| Business Resumption Plan Creation, Testing & Maintenance | * | |||
| Assigned CTO with Quarterly Management Meetings & Recommendations | * | |||
*The overview grid provides a sampling of services and is not all-inclusive of services offered under the ForeSite VISION Program. As we recognize every business is different, a custom service provision grid will be developed based upon each Client’s unique business technology needs.